Privacy Policy & WhatsApp Consent

: 28 June 2026

Tatawwar Global Information Technology is committed to safeguarding your personal data and processing it in strict compliance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia.

1. Data We Collect

We collect the necessary information required to deliver our IT services, including:

  • Basic Personal Data: Full name, job title, and company name.
  • Contact Information: Mobile phone number, corporate email address.
  • Technical Data: IP address, browser type, and interaction metrics with our automated WhatsApp services (e.g., delivery and read receipts).

2. Lawful Purposes of Data Processing

Your data is processed solely for the following objectives:

  • Activating services, managing customer accounts, and executing mutual contracts.
  • Providing technical support, follow-ups, and upgrading software quality.
  • Sending system notifications, transaction receipts, and One-Time Passwords (OTP).
  • Delivering marketing materials and product announcements (subject to explicit consent).

3. WhatsApp Opt-In Consent

In accordance with Meta Business Policies and KSA data regulations:

  • By checking the consent box on our web forms or initiating a conversation with us via WhatsApp, you grant Tatawwar your explicit, prior consent to receive automated and interactive messages on your registered number.
  • These communications include: Utility messages, Authentication messages (OTPs), and Marketing updates.

4. Opt-Out Mechanism

We ensure your right to cease communications at any moment:

  • You can reply with STOP to any WhatsApp message to automatically opt-out of future automated broadcasts.
  • Alternatively, you can contact our customer support directly to request the removal of your number from our marketing lists.

5. Data Sharing & Retention

  • Data Privacy: We do not sell, rent, or trade your personal data to third parties for commercial gains.
  • Authorized Sub-processors: Data may be shared strictly with trusted partners to facilitate service delivery, such as Meta-approved WhatsApp Business Solution Providers (BSPs) and licensed payment gateways.
  • Legal Disclosure: We will only disclose your data when legally mandated by Saudi regulatory authorities or judicial bodies.

6. Data Security

We implement rigorous technical, administrative, and physical safeguards, including end-to-end encryption and secure servers, to protect your data against unauthorized access, loss, or alteration.

7. Data Subject Rights

Under the Saudi Personal Data Protection Law (PDPL), you hold the following rights:

  • Right to be Informed: To know the legal basis and purposes for collecting your data.
  • Right of Access: To request a copy of your personal data currently held by us.
  • Right to Rectification: To request the correction or update of any inaccurate or incomplete data.
  • Right to Erasure (Destruction): To request the deletion of your personal data when the processing purpose ceases, provided there are no conflicting statutory or contractual requirements.

8. Policy Modifications

We reserve the right to modify this Privacy Policy at any time to reflect legislative updates or technical changes. All updates will be published transparently on our official platforms.